Connection issues on Mac
Veröffentlicht · aktualisiert
Users are reporting not being able to connect/surf on HSS v2.0.6 as they state "HSS is constantly asking to update to the latest version" despite having that version installed.
The only thing we see in common is that all these users still have the Mac DMG version installed and the HSS App won’t work unless the HSS DMG version is removed completely. The instruction we are giving users is to uninstall the DMG version and use the Mac App version only.
You can use the steps provided in the "DMG to MAC APP - 12/17" macro to ask users to uninstall the DMG version.
NOTE: Please take into account that the DMG version goes from version 3.19 to 1.5.3
If the issue persists, you can link those tickets to this PR: https://hsselite.zendesk.com/agent/tickets/3394201
If you have any questions, please reach any staff member.