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Getting started
Which platform would you like to get started on?
Payments & Subscriptions
Issues with Premium subscriptions
Manage your subscription
- How do I cancel my Hotspot Shield subscription?
- How do I redeem a code?
- How do I switch to an annual subscription?
- How do I update my credit card payment information?
- How does automatic renewal of Premium subscriptions work?
- Upsell packages not available to purchase on user's dashboard
- What are the difference's between being Hotspot Shield Basic or Premium?
- What is happening to WiFi Wizard?
Manage Account & Devices
Add or remove devices on your account
Manage your account and password
Troubleshoot issues
Apps and Websites
- How do I clear my mobile devices data and cache?
- I am having difficulties access a certain application on my mobile device while using Hotspot Shield. Is there anything I can do to fix this?
- I am unable to access a certain site or app while connected to Hotspot Shield. Is there anything I can do to fix this?
- Troubleshooting Steps for Streaming
- Why can't I access an app on my phone?
- Why can't I watch the news?
Connection issues
- How do I disable another VPN on my mobile device?
- How do I troubleshoot Hotspot Shield connection issues on Mac?
- How do I troubleshoot Hotspot Shield connection issues on iOS?
- Why can't I connect to this public WiFi network?
- Why does Google services say I'm in another country if I'm connected to the US Virtual Location?
Installation issues
Internet speed issues
Known issues
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