Setting tickets to Pending

Team,

This article is to remind you that an automatic email is sent to every user in which the ticket has been set to Pending saying the following:

*Hi ,*

*We’re just wondering if you've had a chance to review our latest information from us about your support request. We provided an update some time ago but we haven't heard back from you.*

*If you'd like to provide an update, simply reply to this email or go to and let us know. If the issue has been resolved, no need to reply.*

*If we don't hear back from you, this ticket will automatically be solved within the next few days.*

*Thanks!*

Please note that we set a ticket to Pending, ONLY IF, we are actually waiting for a user response.

Avoid setting a status to pending on:

• Refunds and Cancels

• How to issues

• About issues

• Feedback issues

If you have any questions please let any of your staff members know.