Internal Process & Procedures

Internal Process & Procedures

• ADA Americans with Disabilities Act (procedure)
• Contacting Zendesk
• Currency used when purchasing HSS Premium
• How do I submit a GDPR request?
• Incident notification in case of DDOS
• Internal Escalation Process - Tech
• Invalid email address flag
• JIRA content requirements
• Leadership Schedule 2025
• Online Reviews
• Payment and Account Escalations
• Pricing for Hotspot Shield
• ReliaShield Support & Refund Procedures
• Requesting legal information
• Retention efforts
• Screen-Sharing (co-browsing) with customers
• Setting tickets to Pending
• Streaming Platform Services Support Dashboard
• Users requesting information on how to change the credit card on file
• Users requesting to purchase a Premium subscription with a different currency
• Zendesk and Stripe Outage Procedure