Setting tickets to Pending
Published · updated
Team,
This article is to remind you that an automatic email is sent to every user in which the ticket has been set to Pending saying the following:
*Hi ,*
*We’re just wondering if you've had a chance to review our latest information from us about your support request. We provided an update some time ago but we haven't heard back from you.*
*If you'd like to provide an update, simply reply to this email or go to and let us know. If the issue has been resolved, no need to reply.*
*If we don't hear back from you, this ticket will automatically be solved within the next few days.*
*Thanks!*
Please note that we set a ticket to Pending, ONLY IF, we are actually waiting for a user response.
Avoid setting a status to pending on:
Refunds and Cancels
How to issues
About issues
Feedback issues
If you have any questions please let any of your staff members know.