Zendesk and Stripe Outage Procedure

As a Staff Member or Agent, if you see Zendesk or Stripe down, you can run these tests to determine if there is an actual outage on any of the tools:

• Stripe: https://status.stripe.com/

• Zendesk: https://status.zendesk.com/

As an Agent, if you confirm there's an outage, please inform any staff member immediately. As Staff, if you confirm there is an outage, send an email to Tae (t.kang@anchorfree.com) and include all other staff members as CC.

The subject line of the email should say "Zendesk Outage" or "Stripe Outage", and you should include screenshots and other relevant information.