Contacting Zendesk
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Contacting Zendesk
Purpose
If you discover there is no Zendesk access or severely impaired service, please determine if the outage is widespread and, if necessary contact Zendesk.
Or, if you have a Zendesk question and Artur and David are unavailable, you can email Zendesk support directly.
Method
If you encounter an outage with Zendesk, please consult with other agents to see if it is affecting all users on our team. If all users on our team cannot access Zendesk, please check the Zendesk Twitter account to see if the problem is known to their Ops team.
Notification
The Zendesk Twitter handle for their Ops team is:
https://twitter.com/ZendeskOps
If the outage is mentioned on Twitter - there is nothing we can do except to wait for a resolution by Zendesk.
Zendesk email:support@zendesk.com
(please copy supportgroup@anchorfree.com)
Zendesk phone
888 670-6887 press 3 after the prompt to reach Enterprise support