Customer receives automated emails in the wrong language
Published · updated
Platform: HSS
Problem/Symptoms: customer has their apps UI and device settings in the language they want, but they still get our automated email(s) in a different language
Solution: Hotspot Shield dashboard (https://www.hsselite.com/account/) language may be set to another language. Have the user log into their account and make sure their dashboard is also set to their desired language. After logging in, check the language drop-down menu at the top-right corner of the screen. This needs to be checked using a desktop computer and browser.