Processing of Refunds in Digital River

1\. Locate the order number to be refunded. You should be able to search on the email address of the user in the Admin tool to obtain the order number.

2. In the admin tool, go to the Transactions List and copy the most recent Vendor Order ID.

3. In the Digital River tool, open Returns Tab and Select Subscriptions to refund from drop down menu. 

4. Enter order number into appropriate field and click Find button

5\. Check the button in Select column and click to refund the Selected Subscriptions and then select the Specify Return Details.

6. The following window will show up. Select the reason for refund.

7. Process the Return

8\. You should see this confirmation screen.