Activation of failed iTunes payment

Usually, when users subscribe to Hotspot Shield through Apple, the account gets automatically activated. But sometimes, the account doesn't get activated.

If the user provides the Apple receipt screenshot or email as proof of payment, we can go ahead and activate the account.

If the user doesn't provide us with any proof of payment, we need to kindly request it. You can edit the Generic Locate Purchase macro to request the proof of payment to the user.

Once we receive the proof of payment, we can go ahead and apply subscription purchased by the user in the Admin Tool.

If you have any questions, please reach any of your staff members..