ReliaShield Support & Refund Procedures

What do I do with a HSS support ticket that also involves some ReliaShield (separate anti-ID theft app) questions that I can't address?

Assist the user with all of their AnchorFree-related questions first. Then give the customer ReliaShield's phone number for them to call them if we're not able to assist further on any remaining ReliaShield topics.

All ReliaShield purchases are in our credit cards payment systems only (Stripe). Their purchase will likely be for a high amount ($149 as of 1/2019). The purchase and refund will be for the full amount; partial refund for just HSS or ReliaShield is not possible.

If we process a refund, the ReliaShield team needs to know the user's email address so that they too can disable the user's account on their system. That's why our macro is set to automatically CC them whenever we refund a Reliashield-bundled user. If RreliaShield gets a support call about a refund or any HSS question, they'll be redirected to us for the support and refund.

Make sure that you're CCing info@reliashield.com in the ticket so that the ReliaShield team is notified of the refund we've given. No need to CC them if it's not about a refund request.

If you use the macro titled ReliaShield::Refund Processed - 01/19, it'll automagically set the CC properly for you.

Their hours of operation: 24x7

Phone number: 1-888-201-1995