Cancellation Reasons Categories
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*Disposition Common scenarios*
Can't connect to your servers If a user mentions that he wants to cancel because he is unable to connect to the App, we should use this disposition. Can't log in to my Elite account If the user wants to cancel because he couldn't log in to his account. Can't Send/Receive emails Anything related to email issues will match with this disposition. Service is slow If a user wants to cancel due to speed issues. I can't access content online If a user wants to cancel due to having access issues to an App or website. My country is blocked If the user wants to cancel due to not being able to use the App as he is located in a blocked country. Fraudulent charge If the user mentions that he never purchased a subscription with us, still he was charged. My Will - I don't want automatic renewal Use only with staff approval Pricing - Cannot afford If a user mentions that the subscription is too expensive or can't afford it. Purchased by mistake If user never meant to purchase a subscription or he subscribed by mistake. User didn't restore purchase Use it if a user wants to cancel by claiming that he couldn't restore the purchase I can't install your product If a user wants to cancel since he couldn't install the VPN I've placed duplicate orders If a user wants to cancel a duplicate order and avoid being charged twice. Monthly to yearly renewal Whenever a user wants to cancel in order to upgrade to a different plan. Multiple subscriptions Use it whenever we cancel or refund multiple subscriptions and the user keeps the plan he meant to purchase. No longer use the service Use it if the user wants to cancel because he won't need the VPN anymore. Not specified The user never mentioned why he wants to cancel and get a refund. Other reason Any other situation that forces the user to leave the service. Switching over to a competitor If the user cancels because he is going to use the competitor's service. User didn't sign in If the user claims that he never use the service at all and we confirmed in Admin tool that they never use it.