Information we need from Partners

Before escalating a case to our developers, we need to make sure we request the following information to our Partners in case it is not included in the ticket. Use the following probing questions if applicable:

\- User location \- Virtual Location-Locations selected when the XXXXX error is shown/XXXXX issue occurs. \- Which version of the OS is the user using? \- Which version of the application is the user using? \- How frequently is this happening? \- Is this error/issue happening when the VPN is ON/OFF or both? \- Has the user come across the same issue on a different device or Platform? \- Have you replicated this issue on your end? \- How many users have been affected so far? \- A screenshot showing the error/issue