Working Chat Tickets
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A chat ticket is very recognizable, it contains the complete chat transcript on the ticket (see screenshots 2 and 3).There are some chat tickets that are reopened by the end user. If there are no notes from a chat agent to assign back to them, please handle as a regular ticket. Also, please make sure to use the appropriate forms (screenshot 1). If you work on a chat ticket please use ONLY the forms that say the word CHAT on them. This is very important as we use to create reports for chat tickets. Thank you.
Screenshot 1:
Screenshot 2:
Screenshot 3: