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Training

Training

QA Broadcast: Customer not Signed-in

Publicado · actualizado

If customers are having issues with the service or are requesting for cancellation/refund, agents should always check if the customer is signed in to their subscriptions on Admin Tool.

  • If it shows that there is no Device Information on the Admin Tool as shown below:

mceclip2.png

  • Agents should provide instructions to the customers on how to sign into their device as a first step of TSS/Retention.

REMEMBER! Failure to provide sign-in instructions to the customers will be an Auto Zero on QA Scores!