Netflix Access Issues

Note: make sure that it's not a Free account that's asking for help with this issue.

If you receive a ticket from a Premium user reporting issues to access geo-restricted (US) content in Netflix, first, please remember to let the user know that at the moment Hotspot Shield is only working with the US Virtual Location. Then, you can follow this step to try to help the user:

• Add 1 week of Speed Boost (This will connect the user to dedicated servers with less traffic, therefore, the user will connect to different IP Ranges).

If the user contacts us back confirming to have access to the US Netflix content, you can add from 1 to 6 months of Speed Boost as compensation.

For your reference, please check this video that shows explains where you can add the Speed Boost.

Screen Recording 2018-04-30 at 12.36.08 PM.mp4