Users requesting information on how to change the credit card on file

If you receive a case from a user requesting to update the credit card information we have on file, please do a user search in the admin tool to locate the account. After locating the account, go to the transaction list, to determine which macro you need to use:

• If the payment was made through Vindicia, use the macro: How To Macros::Account Maintenance::Update Payment Info - Vindicia Orders Only - 04/18

• If the payment was made through eSellerate (Digitial River), use the macro: How To Macros::Account Maintenance::Update Payment Info - Esellerate Orders Only - 04/18

• If the payment was made through Stripe, use the macro: How To Macros::Account Maintenance::Update Payment Info - Stripe Orders Only - 04/18

• If the payment was made through iTunes (Apple), use the macro: How To Macros::Account Maintenance::Update Payment Info - iTunes Orders Only - 04/18

• If the payment was made through Google Play, use the macro: How To Macros::Account Maintenance::Update Payment Info - Google Play Orders Only - 04/18

Please read carefully each macro and if you have any questions, please reach any of your staff members.