Retention efforts

NOTE: This only applies to Hotspot Shield

When customers request to have their subscription cancelled or refunded, we usually proceed with their request without trying to fix any possible issue and retain the user.

Now, we have created some new retention macros and chat shortcuts to provide users with a link to purchase a Premium subscription for $2.99 a month for 2 years. Here's the list of the new macros:

• Other::Retention::Cancellation without any reason

• Other::Retention::Cancellation due to technical issue

• Other::Retention::Cancellation due to non-tech problem

• Other::Retention::Refund without any reason

• Other::Retention::Refund due to technical issue

• Other::Retention::Refund due to non-tech problem

And here are the shortcuts:

• /cancellation\_retention

• /cancellation\_retention\_accepted

• /cancellation\_retention\_refused

• /refund\_retention

• /refund\_retention\_accepted

• /refund\_retention\_refused

If you have any questions, please reach any of your staff members.