JIRA content requirements

Whenever creating a Jira ticket, copy/paste the following info into the Jira.

SQ-related Jiras: Title: Date, Descriptive and succinct (brand and L2 name) Users qty affected: (give qty or approx total if large qty) Brand: (HSS, BN, etc) UserID: (from AF Admin Tool) User's platform: (Web/iOS/Mac/etc) Zendesk (ticket: full URL) First contact date: (when did the user first reach out) Please describe the issue: (what, how, when and why) Replicable: Yes or No Workaround that’s working: Screenshots: if any (either from ticket or Zendesk showing ticket spike)

Payments-related Jiras: Title: Date, Payment platform, brand, and brief description summary Users qty affected: (give qty or approx total if large qty) Brand: (HSS, BN, etc) UserID: (from AF Admin Tool) User's platform: (Web/iOS/Mac/etc) Payment platform: (Vindicia, PayPal, Stripe, etc) Order ID: (if applicable) Zendesk ticket: (full clickable URL) First contact date: (when did the user first reach out) Please describe the issue: (what, how, when and why) Replicable: Yes or No Workaround that’s working: Screenshots: if any (either from ticket or Zendesk showing ticket spike)

This is an example of how a Jira should look:

For other Projects, issues, or tickets please approach any SME.