Invalid email address flag

If you encounter a Premium user who is experincing problems signing in to the application or not getting a verification email from us so they are able to activate Premium features, we need to pull up the account in the admin tool.

Once pulled up in admin and we have verified that the user is Premium, please check the flags on the account. If the flag "user has invalid email" is unchecked please ask the user to sign back in. However, if the box is checked next to that flag please uncheck the box and proceed to ask the user to resign in. 

Please reach out to a SME or a member of leadership if you have any questions.