GDPR workaround when customers don't get email GDPR request notice

NOTE:  This process should only be completed by Pango HQ

If a customer is not getting the email to approve of the process of deleting their account and we have high confidence that we are communicating with the customer.

Open up the Admin Tool.

https://admin.hsselite.com/index.php

Click on the User tab (Not User Search)

In the blank User field, enter the email address of the customer and hit enter.

Select the row and click on the edit tool 

Edit the Login and Email address to an address that you control.

Resend the GDPR request and then open up the email and approve the deletion process.  Wait a day and verify that the account has been deleted and then notify the customer.