Processing of Auto Renewal Cancellations in Digital River
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1\. Locate the order number to be refunded. You should be able to search on the email address of the user in the Admin tool to obtain the order number.
2\. In the admin tool, go to the Transactions List and copy the most recent Vendor Order ID.
3\. Open Returns Tab and select Subscriptions to Cancel from drop down menu.
4. Enter the order number into appropriate field and click Find button.
5. Check the box in the Select column and click cancel Selected Subscriptions.
6. The following window will show up. Click on OK
7\. This is the confirmation page.