GDPR and CCPA workflow for Partner tickets

If you receive a GDPR or CCPA request from one of our Partners, please use the following escalation form and remember to tag @Alexey and @John in your request before posting in the #partne\_support channel:

@alexey @John

\Priority: This is a P1 request from (ENTER PARTNER NAME HERE) regarding GDPR. (or CCPA) \Ticket link: Zendesk Ticket link Product Name: (ENTER PARTNER NAME HERE) Issue: Here you should state if the Partner wants an EXPORT or DELETION \The user ID Partner user ID \User's name or email

Here's an example of how you should submit your request:

After sending your request through Slack, you should use the following macro: GDPR:: Partner Confirmation - 05/18 and keep the ticket open until we receive confirmation from either Alexey or John Brand that the request is completed.

NOTE: If the request was to have the data export, Alexey or John will attach the info as an internal note. You should download that file and attach it when replying to the Partner. Here's an example:

GDPR Partner requests will be handled by any of our Tier 2s or Staff members on duty.