How to change your status on Chat

If you need to change your status to Invisible because you need to take your break, lunch, go to the bathroom or to end your shift, make sure to follow these steps:

1. Check the "Chat Monitor" to see there aren't any chats in the queue

1. Make sure there is at least another agent Online with full capacity (available to handle 3 chats). Keep in mind that if the Online agent is already busy (with chats), the chat queue may be left unattended. Therefore, please remain Online until there's enough capacity to take your break or lunch.

1. Change your status to Invisible

1. Change your status in the logger